Solutions

Popular Articles

Refinement of billing process

Hi, Processes have been put in place to get the billing into the system with the assistance o
Fiber degraded

Fiber issue to upstream site has been resolved by the vendor.
Added Palo Alto user account to GPO to add to Event Viewers.

Event viewers needs to be enabled for UIA to read logs from AD.
Fiber break

There was a break in the fiber which the vendor resolved by re-splicing the fiber cable.
Clear Team Process Flows

Each support desk needs to have a clear understanding of their role in the support function and the